Frequently asked questions

The maximum build volumes vary depending on the printing technology. We have different minimums and maximums for every technology we offer through our 3D printing service. You can find more information in our design guide or on a specific technology page.

Some 3D printing technologies use support material to hold a part in place while it is being 3D printed. FDM requires support material but powder bed fusion technologies such as SLS and MJF do not, which is a significant advantage when printing complex geometries.

You can upload STL, OBJ or STEP files — these are the standard files used in the 3D printing industry.
Note: As STL files don’t contain information on measurement units, ensure you know what unit your 3D program uses (mm, cm, or inches) before exporting.
Once you’re done, you can upload your design and specify units within the instant quote tool.

You can learn about our 3D printing materials and technologies on our materials page.
If you’re unsure, submit an enquiry with your project details and we can advise on a suitable material.

Yes, we offer a file fixing service to optimise your 3D file for printing. Once you have ordered, we will analyse the files and inform you of any major issues. If your file requires more than 10 minutes of fixing, we’ll offer a quote before proceeding.

Yes. We offer a full CAD design service and can create 3D files from descriptions, drawings and reference images.
CAD design starts at £500+VAT. Submit an enquiry with your project details and we’ll get back to you with a quote.

Yes. We do not print or distribute customer designs unless requested by the customer.
We will sign an NDA if required. Please submit an enquiry and include the NDA as a PDF.

If we haven’t started processing your parts, cancellation may be possible free of charge.
If we’ve begun production or mesh repair, a cancellation fee may apply.
Please email print@3dpeople.uk as soon as possible if you need to cancel.

We check every uploaded file for manifold geometry before production. If there are issues, we’ll notify you.
Still, we recommend reviewing our design guide beforehand.

Yes. VAT invoices are attached to your order receipt after payment. You can add your billing and account details during checkout.

Yes, to cover technician time and setup:

• 3D Printing: £30+VAT
• CAD Design: £500+VAT

Yes. Bulk discounts are applied automatically when you order larger quantities through our website.

We offer 30-day terms to approved business customers. Email print@3dpeople.uk to apply.

Yes, we offer a 20% student discount.
Email us from your student account at print@3dpeople.uk and include your billing address.